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Our Privacy Policy

Privacy Policy

Sphinx Spiritual respects your right to the privacy of your personal information. This policy outlines how we handle your personal information in our organisation and on our website, including the types of personal information we collect, the purposes of its use and/or disclosure and how it is handled.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) and the Information Privacy Principles (IPPs) under the Victorian Privacy and Data Protection Act 2014 (PDP Act). The APPs and IPPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. Sphinx Spiritual is also subject to the Health Privacy Principles (HPPs) under the Health Records Act 2001 (Vic) (HR Act) in respect of health information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner. A copy of the Information Privacy Principles may be obtained from the Office of the Victorian Information Commissioner.

Collection of your personal information


What we collect

Personal Information is information or an opinion about an individual who is reasonably identifiable. The information can be a written record, or video, audio, verbal or photographic material.

Examples of Personal Information we collect are: names, addresses, email addresses and phone numbers.

Examples of Personal Information we collect via our website include names, billing addresses, payment information (including credit card numbers), email addresses and phone numbers.

How we collect

This Personal and Sensitive Information is obtained in many ways including correspondence by telephone, email (professional support), online forms, professional learning, event registrations, subscribing to receive electronic publications and downloading resources via our website

Why we collect

We collect your Personal Information for the primary purpose of providing updates to you, offering products/resources, online training, and keeping you up to date on new products, services, and offers. Our primary services are collaboratively delivered solutions with members and partners to promote and sustain the important role of our Sphinx Spiritual School of Learning.

When we collect

When we collect Personal and Sensitive Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Any other type of use and disclosure will require your consent or be in accordance with prescribed exemptions under privacy laws.


It is impracticable for Sphinx Spiritual to deal with individuals who do not want to identify themselves because we need to know we are dealing with the correct people hoping to or practically studying with us

Candidates for study are required to provide accurate and up to date personal information.

Use and Disclosure of personal information

The main purpose for which Sphinx Spiritual uses your Personal Information is providing services to our students. Other purposes we use Personal Information for include: 

We may occasionally hire other companies to provide services on our behalf, including but not limited to consultancies, IT support, Customer Record Management systems. We will only disclose to these companies the Personal Information they need to deliver the service. Sphinx Spiritual takes reasonable steps to ensure these companies are bound by confidentiality and privacy obligations in relation to the security and protection of your

Personal Information.

Sphinx Spiritual discloses Personal Information for the purposes for which it was collected and related purposes. Related purposes for which we disclose Personal Information include:

We do not rent, share or trade Personal Information.


Security of Personal Information

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data and protect your Personal and Sensitive Information from misuse, loss, unauthorised access, modification or disclosure.

Security measures

Storage and retention

Sphinx Spiritual will only retain Personal Information for as long as necessary to fulfil the purposes we collected it for, and for the purposes of satisfying any legal, accounting, or reporting requirements. When your Personal Information is no longer needed for the purpose for which it was obtained, we take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information held by Sphinx Spiritual is, or will be, stored in client files that we keep for a minimum of 7 years.

Credit card and online security

Sphinx Spiritual does not keep or record credit card numbers via its website. Those details are routed direct via a secure link to our e-commerce payments gateway and, through them, to your financial institution. While we take reasonable and appropriate measures to protect data that you submit directly to us, remember that the Internet is a global communications vehicle open to threats, viruses and intrusions from others and we cannot promise, and you should not expect, that we will be able to protect your information at all times and in all circumstances.


We use cookies to enhance the online experience for our members on our Site. A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used.

Accessing your Personal Information

You have a right to access your Personal Information. You may request to access the Personal Information we hold about you and ask us to correct it. If you wish to access your Personal Information, please contact us in writing using the contact details provided at the end of this policy.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We take reasonable steps to make sure your Personal Information is accurate, complete and up to date. One way we do this is by requesting members complete a renewal form annually which updates the contact information of people in a member organisation. We then update your Personal Information in our Member Database.

If you find the information we have about you is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

Sphinx Spiritual may amend this Privacy Policy at any time.

Privacy Policy Complaints and Enquiries

Sphinx Spiritual welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday. You may also make a complaint about how handling of your Personal Information by using the contact details below. Complaints about how we handle your Personal Information must be made to Sphinx Spiritual in the first instance. If you are not happy with how we resolve your complaint, you may make a complaint to the Office of the Australian Information Commissioner.

Sphinx Spiritual

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